The Saatva Company began with a simple idea in 2010:
Make the highest quality mattresses, make them affordable, and then treat customers with dignity and respect.
Our founders recognized that the traditional mattress industry was in serious need of repair with the norm of confusing, high-pressure sales tactics in retail stores and no way to comparison shop. We solved this frustration by offering an easy online buying model with transparent policies, a 120-day sleep trial and non-commissioned customer representatives — removing the hassle of mattress shopping in stores as most Americans had known it.
A lot of new online startup mattress companies followed our lead, but offered a one-size-fits-all foam mattress rolled in a box instead of a luxury product. Unlike those companies, Saatva was founded by mattress technology experts, furniture executives, customer service specialists, and internet entrepreneurs with decades of experience in their fields. We offer full-service in-home delivery and setup within our nationwide delivery infrastructure of 18 American partner factories and over 120 distribution centers nationwide. And because we know that each customer is unique, we offer multiple mattress styles, comfort levels and heights. That's just who we are.
We only answer to our customers who put their faith in our brand. Our philosophy from the start was simple: combine good old-fashioned customer service with modern e-commerce technology. Clearly it worked.
Ron Rudzin, Founder & CEO
We've grown tremendously in our short, but incredible, history. To become such a dynamic force in the e-commerce world, we had to think smarter, dream bigger and work harder.
Ricky Joshi, CMO & Co-Founder
This mattress industry was in serious need of change. Because we offer our product exclusively online, we are able to pass on our savings in terms of better products, better service, and better value.
Kris Brower, CTO
Exceptional "old-fashioned" customer service is the cornerstone of our business. We pride ourselves on delivering customer happiness everyday. This means we are available everyday of the year, 24 hours a day for any question you may have during the buying process and beyond.
We also believe in providing our customers with full-service delivery and home setup for their mattresses. That's just a part of providing exceptional service.
All of The Saatva Company mattresses are handcrafted in America in one of our 18 factories across the US. We are dedicated to using only the finest quality materials in all our mattresses, along with leading-edge spine health technologies and eco-responsible construction practices.